Understand the difference between signing in, verifying your identity and reviewing a transaction.
Signing in gives you access to your account
Your sign-in details and identity-verification details serve different purposes. Signing in proves access to the account; verification checks the details required for particular services.
Use a password you do not reuse elsewhere. Keep passwords, one-time codes and card details private.
Read your current verification status
A verification request can be under review, approved, or require another action. Read the status shown in the app rather than assuming that submitting a form completes the process.
If information needs correcting, follow the instructions for that request. Avoid sending a second request simply because a review has not finished.
Use activity to follow what happened
History and notifications help you return to transaction details and account updates. Open the relevant item to see the available status and reference.
When checking an issue, keep the reference and the details of the action you took. Share only what is needed through the support options provided by Davochain.
